Be there for every patient,every time.
ZayaDesk answers calls, books into the right practitioner's diary via Cliniko, and handles patient enquiries. Built for multidisciplinary clinics, whether that's osteopathy, chiropractic, physiotherapy, or something else entirely.
Integrates with
Why ZayaDesk
More than an
answering service.
A receptionist that works around the clock: answering calls, routing patients to the right practitioner, and keeping your diary full while you focus on treatment. Unlike generic phone AI, ZayaDesk is built for clinics with multiple practitioners and disciplines, booking straight into Cliniko with routing rules that reflect how your team actually works.
Additional Revenue
Calls answered
1,247
Missed calls
0
24/7 Call Coverage
Every answered call is potential revenue.
Every call answered.
Every time.
During treatments, lunch breaks, weekends and public holidays, ZayaDesk picks up instantly with a natural, professional voice. Patients book on the spot instead of hanging up and calling the next clinic.
- Answer time
- < 1s
- Availability
- 24/7
Thursday · 2:30–4:00 PM
While practitioners were with patients
Sarah Mitchell
Dr. HughesLower back pain · new patient
James Cooper
Dr. PatelFollow-up appointment
Emma Walsh
Dr. MitchellSports injury assessment
Tom Brennan
Pricing enquiry
4 calls handled · 3 appointments booked · ~£960 in revenue secured
Your routing rules
Dr. Hughes
Spinal & postural
- Lower back pain
- Neck pain
- Sciatica
3 slots open today
Dr. Patel
Sports & rehab
- Sports injuries
- Rehabilitation
- Shoulder / knee
1 slot open today
Dr. Mitchell
Chiropractic
- Joint & postural
- Headaches
- New patients
5 slots open today
Patients routed automatically based on your rules · empty slots filled first
Right patient.
Right practitioner.
Set your routing preferences once, by complaint type, practitioner specialty or availability. ZayaDesk listens to what each caller needs and books them with the right practitioner automatically, filling empty slots first.
Every call.
Full visibility.
See every call your clinic receives: who called, what they needed, and what happened. Read full transcripts, listen back to recordings, and spot trends across days, weeks, or months.
- Transcripts
- Every call
- Insights
- Real-time
Call Dashboard
Total calls
38
+12%Booked
29
+18%Avg duration
2m 14s
Claire Dunne
New patient · lower back
Mark Ellis
Follow-up
Priya Shah
Pricing enquiry
Full call log · transcripts · recordings · trends
Pricing
Simple, transparent pricing.
Pricing is based on your clinic size and call volume. No hidden fees, no long-term contracts.
Most clinics pay
Priced on clinic size and call volume, tailored to your practice
Every plan includes
We'll walk you through the product and build a plan that fits your practice. No commitment required.
ZayaDesk connects to your clinic's existing phone line via call forwarding. When a patient calls, our AI answers instantly with a natural, professional voice, using the clinic name, services, and information you've configured. It can book appointments, answer questions, collect patient details, and more.
ZayaDesk integrates directly with Cliniko. Appointments booked by ZayaDesk appear immediately in your calendar, and existing bookings are checked in real time to prevent conflicts. More integrations are on our roadmap, so let us know what you use when you register.
Yes. ZayaDesk is registered with the ICO and designed with GDPR compliance in mind. All calls are encrypted end-to-end, and we never share or sell patient information. You retain full ownership of all data.
ZayaDesk recognises urgent situations and immediately escalates to your designated emergency contact or advises the patient to call emergency services. You define the escalation rules. We follow them precisely.
We work with you to configure Cliniko integration, call flows, practitioner profiles, and your routing and booking rules. A typical target is 3–5 business days from kickoff to go-live, depending on your clinic. We handle the technical setup from the requirements you provide, within a clear scope and timeline.
Yes. Every call is logged with a full audio recording and transcript. You can review calls from your dashboard at any time and configure who on your team receives notifications.