Starter
Solo practitioners & small teams
£80/mo
45
answered calls / month
£1.50 for each call above that
- No time limits on any call
- We configure Zaya for you
- Support from our UK team
Pricing
Pay for the calls Zaya answers. Nothing else.
Simple monthly plans for UK clinics on Cliniko. No setup fees, no lock-ins. Just a receptionist who never clocks off.
✓ No setup fee✓ Cancel anytime✓ ICO registered
The voicemail tax
What unanswered calls actually cost.
Plug in your numbers. See the bookings slipping away, and what ZayaDesk would cost to catch them.
Bookings you're missing
£780/month
About 12 patients a month try to book but don't get through. Most won't ring back.
That's £9,360 a year at this rate
Calls that go unanswered
20Voicemail, engaged tone, or no answer each month
Typical appointment fee
£65What you usually charge for the bookings patients call about
Assumes ~60% of missed calls would have booked. Your clinic may differ.
Plan we'd suggest
Starter
£80/mo
45 calls included · works out to £4.00 per call at your volume
Side by side
Without Zaya£780
With ZayaDesk£80
You'd keep
+£700
Each month, if Zaya picks up those calls, you get ~2 hours of phone time back.
Payback10x
Plans
A plan for how busy your phone actually is
Book a demo
Growth
Where most clinics land
£150/mo
100
answered calls / month
£1.25 for each call above that
- No time limits on any call
- Every practitioner on your account
- We configure Zaya for you
- Support from our UK team
Pro
Busy diaries & full waiting rooms
£250/mo
200
answered calls / month
£1.00 for each call above that
- No time limits on any call
- Every practitioner on your account
- We configure Zaya for you
- Live onboarding with your team
- Priority support when you need us
Scale
High call volume & multi-site
£450/mo
500
answered calls / month
£0.90 for each call above that
- No time limits on any call
- Every practitioner on your account
- We configure Zaya for you
- Hands-on training for your team
- Dedicated support channel
Every plan includes
The full ZayaDesk experience, not a stripped-back tier
Answers every call, 24/7
Day, evening, weekend, bank holiday. Zaya picks up so patients never hit voicemail.
Live Cliniko booking
Checks real availability and writes appointments straight into your diary. No double-bookings.
Reschedules & cancellations
Patients move or cancel their slot on the phone. Your team doesn't have to chase them.
Built around your clinic
Your practitioners, services, fees, insurers, and FAQs. Zaya speaks your language.
Escalates when it matters
Urgent or tricky calls go to the person you've chosen, not into a black hole.
Recordings & transcripts
Every conversation logged in your dashboard with outcomes, so nothing's a mystery.
UK-hosted data
Patient information stays on UK infrastructure.
ICO registered
GDPR-compliant from the ground up, built for how UK clinics handle patient data.
Real people behind it
We help you launch, tune Zaya's scripts, and improve her as your clinic evolves.
Compare
Same job. Very different bill.
Most clinics weigh up a call centre or virtual assistant first. Here's how ZayaDesk compares.
Call centre £5+ per call | Virtual assistant £28+ per hour | ZayaDesk £80 from / month | |
|---|---|---|---|
| Evenings & weekends covered | Often extra cost | Limited hours | ✓ |
| Books into Cliniko | No | Manual entry | ✓ |
| Handles multiple calls at once | ✓ | No | ✓ |
| Knows your clinic & policies | No | Needs training | ✓ |
| Cost scales predictably | No | No | ✓ |
FAQ
Pricing questions
One inbound call that Zaya answers = one call, whether it lasts thirty seconds or twenty minutes. Wrong numbers and instant hang-ups don't count.
Extra calls are charged at your plan's overage rate. Zaya keeps answering. Your patients won't notice a thing.
Upgrades apply straight away and we prorate the difference. Downgrades kick in at your next billing date.
No caps. Add as many practitioners, locations, and team logins as you need. Pricing is based on call volume only.
No setup fee. We configure Zaya against your Cliniko account and clinic details. Most practices are live within a few days.
Included calls reset each billing month. They don't roll forward.
Cliniko today, with more integrations on the way. If you're on something else, drop us a line. We'll be honest about what's possible.
No. Cancel whenever you like from your account. You keep access until the end of the paid period.
We do custom pricing for multi-location groups and clinics that blow past Scale. Email alwyn@zayadesk.com and we'll scope it.
Get started
Stop losing patients to voicemail.
Book a 30-minute demo. We'll show you Zaya on a real Cliniko setup and point you at the right plan. No hard sell.
Book a demo →No setup fee · Cancel anytime